plumeo

Terms of sale

Last updated: October 20, 2026 · Courtesy translation: the French version prevails.

Article 1: Purpose

These terms govern the sale of the “Plus” subscription to Plumeo, a desktop application for AI-powered text enhancement, published by Richard Carrée, entrepreneur individuel, exerçant sous le nom commercial Axoft (SIRET 810 368 605 00020), the “Publisher”.

Article 2: Plans and prices

The service includes 20 one-time discovery requests per device, a verified free account (100 one-time welcome requests granted on email verification and 25 requests per month), and a “Plus” plan at €12 per year (i.e. €1 per month), billed annually. One request is one processing of a text by the artificial intelligence; alternatives requested together are returned by a single request and counted once. The monthly allowance does not carry over; the two one-time allowances keep their balance until spent, the welcome balance being used only once the month's allowance is exhausted. VAT not applicable, article 293 B of the French General Tax Code. Applicable prices are those displayed on the Pricing page at the time of ordering.

The “Plus” plan has no monthly request quota for personal human use. A fair-use limit of 30 requests per UTC day protects the service against automation and bulk processing.

Article 3: Ordering and payment

The subscription is purchased on the site after creating an account. Payment is made by card via Stripe. Plus access is activated as soon as payment is confirmed. Before paying, you accept these terms and expressly request that the service begin immediately, before the withdrawal period ends. You acknowledge that the right of withdrawal ends once the contract has been fully performed. A confirmation containing this information is sent to the account email address in a durable form.

Article 4: Duration and renewal

The subscription runs for one year and renews automatically. You can cancel at any time from your account area; cancellation takes effect at the end of the period already paid, free of charge, after which the account falls back to the free plan.

Article 5: Right of withdrawal

In accordance with articles L221-18 et seq. of the French Consumer Code, you have fourteen days from subscribing to withdraw without giving a reason. The subscription day is not counted and, if the last day is a Saturday, Sunday, public holiday or non-working day, the deadline extends to the end of the next working day under article L221-19. You may use the “Exercise my right of withdrawal” function in your account area or send any unambiguous statement of your decision to contact@plumeo.ai.

When you requested immediate performance, the subscription ends as soon as you withdraw. Under article L221-25 of the French Consumer Code, the Publisher retains only the amount proportional to the service supplied up to that time and refunds the balance to the original payment method within fourteen days. For the annual subscription, this share is calculated from the elapsed time in the annual period and the amount actually paid. If immediate performance was not validly requested, no amount is due for service supplied during the withdrawal period.

Optional model: “I hereby give notice that I withdraw from the Plumeo subscription purchased on [date] for the account [email address]. Name: [name]. Date: [date].”

Article 6: Fair use

Plus is intended for personal human use. Automation, bulk processing, resale, organised account sharing and attempts to circumvent limits through multiple accounts or devices are prohibited. After 30 requests in one UTC day, further requests are paused until the next UTC day. In the event of manifest abuse, the Publisher may suspend access after informing the user, without limiting the user’s statutory rights.

Article 7: Service availability

The Publisher strives to keep the service continuously available, without an obligation of result. Temporary interruptions may occur for maintenance or due to third-party providers (hosting, AI provider, payments).

Article 8: Liability

Enhanced texts are generated by artificial intelligence: they may contain inaccuracies and are provided as suggestions. It is up to you to review them before you use, publish or send them. This review does not limit the statutory guarantees or the Publisher’s liability for its own failures.

Article 9: Statutory guarantees

The consumer is entitled to invoke the statutory guarantee of conformity if a lack of conformity appears within one year of the supply of the digital content or digital service. During this period, the consumer only has to establish that the lack of conformity exists, not when it appeared.

The statutory guarantee of conformity entails an obligation to supply all updates necessary to keep the digital content or digital service in conformity for one year.

The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if:

1° the professional refuses to bring the digital content or digital service into conformity;
2° bringing the digital content or digital service into conformity is unjustifiably delayed;
3° the digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4° bringing the digital content or digital service into conformity causes significant inconvenience to the consumer;
5° the lack of conformity of the digital content or digital service persists despite the professional’s unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or to terminate the contract when the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer then does not have to request that the digital content or digital service be brought into conformity first.

Where the lack of conformity is minor, the consumer is entitled to annul the contract only if the contract does not provide for payment of a price.

Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity again.

These rights result from articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

A professional who obstructs in bad faith the exercise of the statutory guarantee of conformity incurs a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving it up.

The subscription is supplied for periods of one year. The statutory guarantee of conformity and the obligation to supply the necessary updates cover the whole duration of the subscription, renewals included.

Article 10: Personal data

Data processing is described in the privacy policy.

Article 11: Consumer mediation

In accordance with the provisions of the French Consumer Code on the consumer dispute mediation process, after having contacted us and failing a satisfactory reply, you may refer the matter free of charge to a consumer mediation procedure with:

CM2C
49 rue de Ponthieu, 75008 Paris, France
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

Article 12: Governing law

These terms are governed by French law. In the event of a translation, the French version prevails.